NOW FEATURING BOTH ITILv3 & ITIL 4
PLUS ISO/IEC 20000:2018
REMOVING THE NEED FOR EXPENSIVE CONSULTING & TRAINING PROGRAMMES, WHILE ACCELERATING YOUR JOURNEY TO IT OPERATIONAL EXCELLENCE. INTRODUCING THE NEW LEARN MORE
With more than 40 detailed service oriented process maps that can be tailored to your organisation's needs ACCELERATE YOUR PROCESS DEVELOPMENT Significantly decreasing both the development and implementation TIME and COST of applicable and dependable processes aligned to industry best practice. ...and many more! ENORMOUS WEALTH
OF CONTENT
Level 1 Level 2 Level 3 Each process step and role has detailed descriptions and guidance
PLUS over 150 supplementary documents and templates, including

- Policies
- Job descriptions
- Operational templates
- Guidance documents
Aligning to Industry
Frameworks and Standards
ITIL v3 Framework ITIL 4 Framework IEC/ISO 20000:2018 SMS All process, policies and documentation integrate into industry frameworks and standards. Adapting our processes and templates will shape your services towards industry best practice management and delivery
Continually updated with new content driven by industry best practice A fully customisable solution to manage and improve service management 40+ service management disciplines 250+ process maps and 2,000+ process step descriptions 150+ templates (policies, job descriptions, operational templates) Full RACI matrix for every role and all process steps SIGNIFICANTLY reduces time and cost of service management efforts in development and implementation Aligned to industry frameworks and standards Complimentary access to accredited ITIL v3 and ITIL 4 training Specialists in Service Mangement

Fox IT is a leading IT Service Management (ITSM) Consultancy, supporting clients improve their delivery of effective and quality services


PROFESSIONAL CERTIFICATION TRAINING

ITIL®
COBIT®
ISO/IEC 20000®
PRINCE2®
RESILIA®

SERVICE MANAGEMENT CONSULTING

Business Case Development
Maturity / Capability Assessments
Project Plan Development
Policy & Process Development
SMS Implementation
Service Catalogue Development
PM for Toolset Implementation

MANAGED IT & PROJECT RESOURCING

Permanent Placements
Contract Placements
Requirements Assessment
Resource Demand Management

We focus on strengthening the core of your business.

PEOPLE

The success of your business is powered by your people – their knowledge, their skills and their effective competencies

Empower your PEOPLE & BUSINESS

We deliver professional training the way you want, offering elearning, blended learning, virtual classrooms or on-site delivery. We contextualise all of our courses, aligning them to your key IT and business objectives. It’s no longer personal development – but enhancing the services you deliver!

PROCESS

Delivering services requires well defined, well executed policies & processes with the agility to meet business demand

Implement BEST PRACTICE Services

Fox IT’s experience and expertise in ITSM Consulting support and guide our clients to deliver a fit-for-purpose Service Management environment. This will strengthen IT’s ability to govern and deliver high value, impactful services that enable their customers to achieve their business goals

TOOLS

The right tools, designed on your processes, in the hands of experienced people will deliver quality services

Make Your Services More EFFECTIVE

Your ITSM tool needs to be selected, designed & configured to deliver YOUR services. The services you’ve built to meet YOUR customer needs & business demands. Fox IT has the experience & toolkits to support the end-to-end process of improving the current or implementing a new tool


Fox IT is a global service management specialist delivering IT service transformation for our clients. Recognised as the premier supplier of consultancy, training and tools with a global partnership network. Many years of experience have enabled us to develop our unique best practice IT Service Management toolkits to share with our clients to enable accelerated operational improvement initiatives and best practice governance. See all tools →

We provide a wide portfolio of training courses supporting IT Operations, Service Delivery and Project Management including;
ITIL® Training and related courses, COBIT®5, ISO/IEC 20000 , RESILIA Training, Lean IT and PRINCE2® using a wide range of standard and tailored delivery methods. See all training →


Fox IT trademark

Fox IT® is a registered trademark of Fox IT SM Limited

axelos trademark

We are a strategic partner of AXELOS

PeopleCert trademark

Fox IT is an Accredited Training Organisation with PeopleCert

COBIT trademark

COBIT® is a trademark of ISACA® registered in the United States and other countries.

ISO20K trademark

ISO® is a registered trademark of International Organisation for Standardisation.

Fox IT is an ITIL ATO with Peoplecert

ITIL and The Swirl Logo are trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Fox IT is an PRINCE2 ATO with Peoplecert

PRINCE2 and The Swirl Logo are trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Fox IT is an RESILIA ATO with Peoplecert

RESILIA and The Swirl Logo are trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.